Refund policy

Vend Gru E-Commerce Store - Return and Refund Policy

At Vend Gru E-Commerce, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, our return and refund policy will guide you through the process.

1. Returns
1.1 Eligible Products:
Products must be returned within 30 days of the delivery date.
Items must be in their original condition, unused, and in their original packaging.
Certain items, such as perishable goods (e.g., candies), cannot be returned unless they arrive damaged or defective.

1.2 Non Returnable Items:
Gift cards
Clearance or final sale items
Perishable goods (e.g., candies) unless they arrive damaged or defective

1.3 Return Process:
To initiate a return, please contact our customer service team at info@vendgru.com.
Provide your order number, details of the product, and the reason for the return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send your package back to us.

1.4 Return Shipping:
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

2. Refunds
2.1 Refund Eligibility:
Refunds will be issued to the original payment method within 5-7 business days after the returned item has been received and inspected.
If the product is returned in a condition that doesn’t meet our return criteria, a partial refund may be issued.

2.2 Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

2.3 Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company.
If you’ve done this and still have not received your refund, please contact us at  info@vendgru.com.

3. Exchanges
3.1 Exchange Policy:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@vendgru.com.

4. Damaged or Defective Items
4.1 Reporting Damages:
If you receive a damaged or defective item, please notify us within 24 hours of receiving the product.
Provide photos and a description of the damage, and we will arrange for a replacement or refund.

5. Contact Information
If you have any questions or need assistance with your return or refund, please contact our customer service team:

Email:  info@vendgru.com

Thank you for shopping with Vend Gru E-Commerce. Your satisfaction is our priority!